ace335 Privacy Policy

1.1 Who We Are

ace335 is an online casino and sports betting platform operating at ace335.pro, serving players across Bangladesh. References in this Privacy Policy to "ace335", "we", "us", or "our" refer to the ace335 platform and its operating entity. References to "you" or "your" refer to any individual who visits, registers on, or otherwise uses the ace335 platform.

1.2 Scope of This Policy

This Privacy Policy covers all personal data collected through the ace335 website at ace335.pro, including data gathered during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and any marketing communications you choose to receive. It does not apply to third-party websites or services that may be linked from our platform — those services operate under their own independent privacy policies.

1.3 Our Commitment

ace335 is committed to handling your personal data with care, transparency, and respect. We collect only the information that is genuinely necessary for the purposes described in this policy, and we take reasonable technical and organisational measures to keep that information secure at all times.

ace335 collects personal data in several categories depending on how you interact with the platform. The categories currently collected are set out below.

3.1 Account Management

We use your identity and contact data to create and maintain your ace335 account, authenticate your login sessions, and send you essential transactional notifications such as deposit confirmations, withdrawal updates, and password reset instructions. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.

3.2 Identity Verification & Compliance

ace335 processes identity document data to verify that you are 21 years of age or older and to comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements. This processing is carried out as a legal obligation and is a precondition of accessing real-money services on the platform. Accounts that do not complete KYC verification will have their withdrawal functionality restricted until verification is satisfied.

3.3 Payment Processing

Financial and payment data is used to process your deposits and withdrawals via your chosen payment method — including bKash, Nagad, Rocket, Upay, DBBL, BRAC Bank, Visa, and Mastercard — and to maintain accurate transaction records. ace335 does not store full card credentials; this data is handled directly by our certified payment processing partners.

3.4 Fraud Prevention & Security

Technical and usage data, combined with transaction data, is analysed by ace335 to detect and prevent fraudulent activity, multi-accounting, money laundering, and other security threats. Where suspicious activity is detected, ace335 may place a temporary hold on the affected account pending investigation. This processing is carried out in the legitimate interest of protecting our players and the integrity of the platform.

3.5 Customer Support

Communications data is used by our support team to respond to your queries, resolve disputes, and provide assistance. Support interactions may be reviewed by our quality assurance team to maintain service standards. ace335 offers 24/7 bilingual support to all registered players.

3.6 Platform Improvement

Aggregated and anonymised usage data is analysed to understand how players interact with the ace335 platform, identify areas for improvement, test new features, and optimise game selection and promotional offerings for the Bangladeshi market. This analysis does not identify individual players.

3.7 Marketing Communications

Where you have provided consent, ace335 may use your contact details and marketing preferences to send you information about bonuses, promotions, new games, sports betting opportunities (including BPL, IPL, and T20 World Cup offers), and seasonal campaigns. You may withdraw this consent at any time through your account notification settings or by writing to the ace335 support team.

3.8 Responsible Gaming

ace335 uses gameplay and transaction data to identify behavioural patterns that may indicate problem gambling. Where such patterns are detected, our responsible gaming team may reach out to offer support, apply account restrictions, or activate self-exclusion measures in line with our Responsible Gaming policy.

4.1 Third-Party Service Providers

ace335 shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processing partners (such as bKash, Nagad, Rocket, Visa, and Mastercard network processors), game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), identity verification services, fraud detection providers, and cloud hosting infrastructure partners. All third-party providers are contractually required to process your data only on our documented instructions and to maintain appropriate security standards.

4.2 Legal & Regulatory Disclosures

ace335 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ace335, its players, or the general public. Such disclosures will always be made in accordance with applicable law and will be limited to the minimum information necessary.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the ace335 business, personal data held by ace335 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

4.4 No Sale of Data

ace335 does not sell, rent, or otherwise commercially disclose your personal data to third-party advertisers, data brokers, or marketing agencies. Your data is not a commercial product. Any sharing of data is strictly limited to the operational purposes described in this policy.

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. ace335 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in between sessions, remember your platform preferences, maintain shopping cart state for deposit flows, and collect anonymous analytics data about how the platform is used.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and notification preferences.
• Analytics Cookies: Collect aggregated, anonymous data about page visits, session durations, and feature usage to help us improve the platform.
• Security Cookies: Used by our fraud detection systems to identify unusual login patterns or suspicious activity on your account.

5.3 Managing Cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling non-essential cookies will not affect your ability to use the core ace335 platform, but some personalisation features may not function as expected. Detailed guidance on managing cookies is available in your browser's help documentation.

6.1 Retention Periods

ace335 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected. In practice, this means:

• Account and identity data is retained for the duration of your active account and for a further period after account closure to meet anti-money laundering and dispute resolution obligations.
• Transaction records are retained for a minimum of five years following the relevant transaction, in line with financial record-keeping requirements.
• Customer support correspondence is retained for a period of two years following the resolution of the relevant interaction.
• Marketing preference data is retained until you withdraw consent or close your account, whichever is earlier.
• Technical and usage data collected via cookies and analytics is retained in aggregated, anonymised form and is not subject to personal data retention limits.

6.2 Secure Deletion

When personal data is no longer required, ace335 deletes or anonymises it using industry-standard secure deletion procedures. Physical documents are shredded; digital data is overwritten or cryptographically destroyed. We do not retain data "just in case" beyond the periods stated above.

7.1 Right of Access

You have the right to request a copy of all personal data that ace335 holds about you. We will provide this information within a reasonable timeframe following receipt of a valid written request submitted to our support team.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many details directly through your account settings. For changes to identity documents or registered payment methods, please contact the support team.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer needed for the purposes for which it was collected, where you have withdrawn consent, or where the processing is unlawful. Please note that ace335 may be required to retain certain data after a deletion request to comply with legal obligations, such as transaction records required under financial regulation.

7.4 Right to Withdraw Consent

Where ace335 processes your personal data on the basis of your consent — most commonly for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To opt out of marketing, visit your account notification settings or contact our support team at [email protected].

7.5 Right to Lodge a Complaint

If you believe that ace335 has handled your personal data in a manner inconsistent with this Privacy Policy, you are encouraged to raise the matter directly with our support team in the first instance. ace335 takes all privacy complaints seriously and will respond in a timely and transparent manner.

8.1 Technical Measures

ace335 implements a range of technical security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include TLS/SSL encryption for all data in transit, encrypted storage of sensitive data at rest, access controls and authentication requirements for all internal systems, automated intrusion detection and anomaly monitoring, and regular security assessments of our platform and infrastructure.

8.2 Organisational Measures

Access to personal data within ace335 is granted on a strict need-to-know basis. Staff members who handle personal data receive regular training on data protection obligations and security best practices. ace335 maintains internal data handling policies and conducts periodic audits to ensure compliance.

8.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, ace335 will take immediate steps to contain the breach, assess its scope, and notify affected individuals without undue delay. We maintain a documented data breach response procedure to ensure a prompt and coordinated response to any such incident.

8.4 Your Role in Security

While ace335 takes every reasonable precaution to protect your data, you also have an important role to play. You are responsible for keeping your ace335 login credentials confidential, using a strong and unique password, logging out of your account when using shared devices, and notifying the support team promptly if you suspect any unauthorised access to your account.

9.1 Age Restriction

The ace335 platform is strictly intended for adults aged 21 and above. ace335 does not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal data to ace335 without appropriate consent, please contact our support team immediately. We will take prompt action to delete any such data from our records.

9.2 Parental Guidance

ace335 strongly encourages parents and guardians to make use of parental control software on shared devices to prevent minors from accessing online gambling platforms. If you share a device with a person under the age of 21, ensure that your ace335 account is protected by a strong password and that you log out fully after each session.

10.1 Updates

ace335 may update this Privacy Policy from time to time to reflect changes to our data practices, applicable law, or the services we offer. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via their registered email address or a prominent notice within the platform.

10.2 Continued Use

Your continued use of the ace335 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and contact our support team to request account closure and data deletion.

10.3 Contact for Privacy Enquiries

For all questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data, please contact the ace335 data team in writing at: [email protected]. We aim to acknowledge all privacy enquiries within two business days and to provide a substantive response within seven business days.